Terms and Conditions

1. Acceptance of Terms

By using the services provided by verandahotels.com, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Booking and Reservations

  • Reservation Confirmation: All hotel bookings made through our website are subject to availability. A reservation is considered confirmed only when you receive a booking confirmation from us.
  • Cancellation Policy: Users may cancel or modify reservations based on the terms outlined in our cancellation policy, which can be found on the booking page.

3. Payment and Billing

  • Payment Information: By making a reservation, you agree to provide accurate and complete payment information. You are responsible for any fees, taxes, or additional charges associated with your booking.
  • Credit Card Authorization: We may pre-authorize or charge your credit card for the total reservation amount before your stay.

4. Check-In and Check-Out

  • Check-In: The standard check-in time is 2 PM, and guests are required to present a valid government-issued ID upon arrival.
  • Check-Out: Guests must check out by 12 PM. Late check-outs may be subject to additional charges.

5. Guest Responsibilities

  • Conduct: Guests are expected to conduct themselves in a respectful and responsible manner, adhering to hotel policies. The hotel reserves the right to refuse service to anyone for improper conduct.
  • Damages: Guests are responsible for any damages to hotel property caused during their stay.

6. Changes to Reservation or Terms

  • Modification: We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly.

7. Limitation of Liability

verandahotels.com shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

8. Governing Law

These Terms and Conditions are governed by the laws of Republic of Indonesia. Any disputes arising from these terms will be resolved in the courts of Republic of Indonesia.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at this link.